Contact us.
Where To Find Us
Dr. Richard R. van der Ross MBCHB CCFP Inc
#302 - 3320 Richter Street
Kelowna, British Columbia
V1W 4V5
Our business hours are Monday to Friday, 9am to 5pm.
Book Your Appointment Now
Please note, online booking is the fastest way to get the earliest appointment 24/7.
We are not able to give you an earlier appointment if you call us.
If you need to see a doctor on an emergency basis, please call 911 or visit your closest urgent care or hospital facility near you.
To book an appointment with Dr. R van der Ross MD CCFP, you can either call or book online.
Please note there are two appointment types - IN PERSON and VIRTUAL. Please select what is relevant for you.
We will require your Personal Health Number (PHN) to complete the booking.
If you are not able to make your appointment online, please call the practice on +1 236 420 3682 and follow the phone booking promps or our fantastic MOA, Taya, will be able to help.
Please note: We do not make bookings from voice messages left on this number. You need to book and receive confirmation directly from speaking with our MOA.
Please note that Dr. R van der Ross MD CCFP is full and is currently not accepting new patients in his family practice.
Patient - Physician Relationship
The patient-physician relationship is built on a foundation of honesty, respect, and trust.
Physicians at RVDR Health and in this Medical Practice are committed to prioritising the patient’s care and well-being while respecting the patient’s autonomy in making personal decisions, including those related to lifestyle and treatment options.
This clinic maintains a zero-tolerance policy and reserves the right to terminate the patient-physician relationship if a patient:
Engages in threatening or abusive behavior toward the physician or clinic staff, including comments or actions of a sexualised or racist nature. As employers, physicians have a legal duty to ensure a workplace free from harassment for their employees.
Presents a risk of harm to the physician or clinic staff.
Demonstrates a lack of confidence in the physician, such as through behavior that indicates the clinic is not being utilised as a primary care provider. This may include repeatedly seeking care at other clinics without necessity.
Fails to attend scheduled appointments or neglects to pay for services, despite multiple reminders and discussions.